Continental USA and Canada–
We will ship your books, cards, and unframed print orders via USPS Priority Mail. Framed prints and original art will be shipped by Federal Express or a comparable carrier. Be sure to include your street address; orders cannot be delivered to P.O. Boxes (All prices are in U.S. dollars. Duty and tax additional in Canada.).
- Hawaii, Alaska, Puerto Rico, U.S. Virgin Islands — We ship via Parcel Post.
- International Shipments (other than Canada) — We will ship your order via the least expensive, insured air service. Air freight charges and insurance will be charged to your credit card or pre-paid by wire transfer. Please provide telephone number. Tax and duty additional.
Return Policy & Guarantee:
All purchases made online are backed by a thirty-day (30), money-back guarantee. To ensure a full refund, simply
- Email Susan@susansternau.com within thirty (30) days of receipt to notify us of the return.
We will send you instructions on where to ship the item.
- You must insure the item for the full purchase price for its return shipping.
- Send the returned item in its original packaging.
- When the item is received in its original condition, we will refund the purchase price in full.
- You will only be responsible for the one-way return shipping costs.