If you don’t fine the answer to your question here, please contact us at Susan Sternau Studios. We’re happy to help!

Answers to Frequently Asked Questions

What is Susan Sternau Studios?

Susan Sternau Studios is a Place Where Creativity Happens. Susan Sternau is a landscape painter residing in Sausalito, California, who paints with both oils and watercolors. She has been painting and selling her work for over twenty-five years. Susan Sternau is also an art teacher with over twelve years of experience teaching art privately to students of all ages, and to team building groups.

How do I arrange for art lessons or creative events?

Contact Susan Sternau for a free half hour consultation, by phone or in person, to discuss art lessons or group art events. Call 415-331-1668 day or evening, or email Susan @SusanSternau.com. Download an Art Lesson Brochure here.

Do you offer custom orders?

Susan Sternau has done many commissions and is happy to discuss any special projects you may have. Feel free to contact her to discuss your project, or download a Watercolor Commission Brochure or Oils Commission Brochure here.

Is any of the art available for licensing?

Yes, please contact us and we’d be happy to consider your proposal.

How do I place an order?

Placing an order with us is very simple. Simply navigate to the page displaying the item you wish to purchase, click the “Add to Cart” button and follow through with the checkout process inputting your shipping & billing information. Contact us with special order requests or to place your order by phone.

Can I cancel an order?

If you wish to cancel an order, please contact us immediately. We will do our best to cancel your order & process a refund. This may not apply to custom or special orders where work may have been done to alter or create a piece to your specifications. If the item has already shipped you will have to abide by our return policy.

When do you charge my credit card?

We charge your credit card when you place an order with us.

Can I place an order if I live outside of the United States?

Yes. We currently accept orders from outside of the United States. Additional packaging, shipping, customs and/or import fees may apply. Please contact us prior to placing an order so we can accurately quote a price for you. All payments must be received in the exact amount of US dollars prior to shipping. Returns may not be accepted for orders shipped outside of the United States.

What payment methods do you accept?

We currently accept all major credit cards with our secure payment portal. If you wish to pay via check or other form of payment, please contact us prior to placing an order.

What do you charge for shipping?

Continental USA and Canada: we will ship your books, cards, and unframed print orders via USPS Priority Mail. Framed prints and original art will be shipped by Federal Express or a comparable carrier. Be sure to include your street address; orders cannot be delivered to P.O. Boxes (All prices are in U.S. dollars. Duty and tax additional in Canada.).

  • Hawaii, Alaska, Puerto Rico, U.S. Virgin Islands — We ship via Parcel Post or Federal Express.
  • International Shipments (other than Canada) — We will ship your order via the least expensive, insured air service. Air freight charges and insurance will be charged to your credit card or pre-paid by wire transfer. Please provide telephone number. Tax and duty additional.

Estimated Shipping and Handling Charges: 

Order Total* Add
$    .01- $ 50.00 $ 6.95
$50.01- $100.00 $12.95
$100.01- $200.00 $19.95
$200.01- $300.00 $29.95
300.01 and up 5 % of cart

*before sales tax, subject to change without notice

Large, heavy and/or bulky items may have an additional fee due to the added cost to ship these types of items. This fee may vary based on where you intend to have the item shipped. Please contact us prior to placing an order if you live outside of the contiguous United States or if the item you wish to purchase denotes additional shipping charges apply so we can give you an accurate quote.

Can I purchase enhanced or faster delivery?

Yes. Please contact us prior to placing an order so we can help you.

When will I receive my item(s)?

All of our items are shipped directly from California. They are often available for shipping immediately, but occasionally require some additional finishing work or need some customization prior to shipping. If you must have the item by a specific date, please contact us prior to placing the order so we can help make it happen.

What is your return policy?

All purchases made online are backed by a thirty-day (30), money-back guarantee. To ensure a full refund, simply:

  1. Email info@susansternau.com  within thirty (30) days of receipt to notify us of the return.
    We will send you instructions on where to ship the item.
    2. You must insure the item for the full purchase price for its return shipping.
    3. Send the returned item in its original packaging.
    4. When the item is received in its original condition, we will refund the purchase price in full.

You will only be responsible for the one-way return shipping costs.

This does NOT apply to special orders, custom orders or orders sent outside of the contiguous United States.

How do I return an item?

First, please contact us via email or phone for instructions on returning a purchased item. You will be responsible for packaging & shipping of the returned item. Please use the original packaging if possible. You must purchase shipping insurance to cover the full retail value of the item while in transit. Your refund will be processed upon receipt of the item in good condition using the payment method used to purchase the item.

What about damaged items?

If you receive an item that is damaged, please inform us immediately. Items are generally covered by shipping insurance while in transit. We will instruct you what to do so that we can process your refund and/or replace your item as soon as possible. If you return an item that gets damaged in transit back to Susan Sternau Studios, it is YOUR responsibility (or the responsibility of your chosen carrier). We strongly suggest you purchase shipping insurance coverage to cover the item while in transit back to Susan Sternau Studios. Although some minor wear and tear is generally accepted, if the item is damaged when it is received back from you, you will NOT be entitled to a refund. Shipping insurance coverage greatly reduces your risk of loss in this situation.

What is your Privacy Policy?

All your information is completely confidential. We will never sell your name or information to another company.

What is a Giclée Print?

Giclées (pronounced gee-clay) are individually created prints made by a high-quality digital process on acid-free paper with archival, long-lasting, museum quality inks.